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Shipping Policy
We do everything we can to make shopping on this site easy and worry-free.
Please read the details of our shopping policy for the full picture of the care we are taking with your shopping experience.
When you order online
You will be sent an e-mail immediately to confirm that your order has been received. We will regularly process orders from the web site, and check them to see that we accept the orders. It is only at this point that your order is accepted by us. If for any reason we do not accept your order we will e-mail you. Please give your correct e-mail address, and do not block our replies with a spam filter, as otherwise you will not receive our e-mails about your order.
The status of your order can be checked
At any time by logging into your account, so that you can check on this even if we can not get e-mails through to you.
We try to keep all prices up to date
If we have made a mistake and find the price of the goods are significantly different than the price on the shopping cart, then we will e-mail you and ask if you wish to continue with the order at the new price. Your order is only accepted once we agree that the prices are correct.
Goods are sent to you as soon as possible
We aim to post all orders within two days of ordering. Small orders of popular lines which we can supply from stock will be posted quicker than this. Larger orders, or orders for less popular lines, will be ordered from our wholesaler on a daily basis, and posted as soon as they arrive. We do not download or process orders on Saturdays or Sundays. If an item is out of stock we will e-mail you with the details of the delay. If we can only supply part of your order we will send the part we can supply quickly, and back order the remainder and send it as soon as it is available. There is no price difference for splitting the order in this way.
Returning goods
Can be done within 30 days for a full refund if you find that the goods are not what you wanted. We regret that we do not refund the cost of return postage unless we have made a mistake with the order. We can only accept back items that have not been opened or used, and that are returned with the original packaging in reasonable condition, otherwise a refund can not be given.
If any provision of these Conditions
Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
 
 
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